Shipping & Returns
We ship worldwide for free! Shipping is only done on business days.
We strive for the following delivery times:
The Netherlands & Belgium: ordered on workdays before 14:00, next day delivery
European Union: between 2-7 workdays
International: between 4-16 workdays
All prices are calculated in EUR and include worldwide free standard shipping and tracked service. Possible import- and other duties are the responsibility of recipient.
All brand new products can be returned within fourteen days after receipt to VANMOKUM bv., without giving reasons for this. The product(s) must be unopened and undamaged.
Do you have a problem with one of our products and you want to return it? No problem! Follow the steps below for returning a product.
- Fill in the form below
NOTE: You can’t send us a product without filling in the form first!
- We will look at the problem and find a fitting solution.
- Is one of those solutions returning the product? In that case you will receive a return number, return form and a PostNL label from us. You’re package is now ready to send.
- You need to print out the return form and PostNL label. Then you need to repack your product and put it back in the box, together with the return form. After packing you tape the PostNL label on the box.
- We’ll message you within 14 days of receiving the product.
- Then you will receive either a credit note or a replacing product.